Delivery Access
Our delivery team needs a minimum of 42" wide and 9' high from the delivery vehicle to the spa destination.
Our delivery team needs a minimum of 42" wide and 9' high from the delivery vehicle to the spa destination.
Surface Requirements
Your portable spa must set on a flat, solid surface. A concrete slab three to four inches thick, or a deck that can support 150lbs. per sq. ft. Hot Tubs and BBQ's can provide a concrete slab or a brick or paver pad for an additional charge. Installing the spa on any other surface may void the manufacturers warranty.
Your portable spa must set on a flat, solid surface. A concrete slab three to four inches thick, or a deck that can support 150lbs. per sq. ft. Hot Tubs and BBQ's can provide a concrete slab or a brick or paver pad for an additional charge. Installing the spa on any other surface may void the manufacturers warranty.
Leveling the Spa
A flat surface is required. A level surface is not required. Your spa should set flat without any high or low spots under the spa. A spa that is setting on a surface that slopes for drainage is perfectly acceptable. The leveling can be done for an additional charge and must be done prior to delivery.
A flat surface is required. A level surface is not required. Your spa should set flat without any high or low spots under the spa. A spa that is setting on a surface that slopes for drainage is perfectly acceptable. The leveling can be done for an additional charge and must be done prior to delivery.
Outdoor Ground Delivery
Unless otherwise specified, a standard delivery includes two men. If a delivery requires multiple delivery personnel or equipment, an additional charge may apply (see store for more information).
Unless otherwise specified, a standard delivery includes two men. If a delivery requires multiple delivery personnel or equipment, an additional charge may apply (see store for more information).
Deck Delivery
The deck must be able to support 150 lbs. per sq. ft. If your deck is higher than 3 ft. off the ground, we will need to use the staircase or a crane. If the stairs to your deck have a landing, the landing must be large enough to rotate the spa 90- degrees (the spa does not bend). Cool Water Pools and Spas delivery department are not qualified deck installers. If any part off the deck needs to be removed or altered to accommodate the delivery, it should be done by a licensed installer. Cool Water Pools and Spas is not responsible for any damage to decks, fences, or gates.
Basement Delivery
All basement deliveries require a site survey.
Electrical Requirements
110 volts - Included with your 110v spa is a 6' cord. You will need a 15 amp dedicated circuit. Do not use an extension cord or you could void the manufactures warranty.
220 volt - This System requires a 50 amp GFCI dedicated 220 volt breaker, using #6 copper wire, three wires plus a ground (total of 4 wires). your electrician will hard wire directly to the spa equipment. Therefore, a 220-voltcord is not provided.
Avoid this costly mistake! Electricians that aren't familiar with hooking up our spas will improperly wire the connections on the terminal block and short out the circuit board, rendering the spa inoperable and requiring a service call not covered under warranty. Cool Water Pools and Spas cannot absorb this costly mistake and will charge for replacement and labor of this part (Do not pay your electrician until spa is fully operational).
*All electrical must be performed by a licensed electrician.
